We are committed to protecting your personal data and respecting your privacy. This Privacy Notice explains how we collect, use, store and protect your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Company Name: Lunar Certs
Address: 15 Beaufort Court, Admirals Way, Canary Wharf, London, E14 9XL
Email: admin@lunarcerts.co.uk
Phone: 0203 023 0880

We provide property inventory and certification services to landlords, estate agents, and tenants.

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2. What Personal Data We Collect

We may collect the following personal information:

• • Full name

• • Contact details (email address, phone number)

• • Property addresses

• • Signatures

• • Photographs and notes from property inspections

• • Tenancy-related information

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3. How We Collect Your Data

We collect your data when:

• • You contact us directly

• • You fill out a form or book a service

• • A letting agent or landlord provides your details for a scheduled service

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4. Why We Collect Your Data (Lawful Basis)

We collect and use your personal data for the following reasons:

• • To fulfil a contract (e.g. providing a property report)

• • To comply with legal obligations

• • For our legitimate interests (e.g. managing bookings, communicating with clients)

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5. How We Use Your Data

We use your data to:

• • Carry out property inspections and create reports

• • Communicate with clients and tenants

• • Maintain business records and comply with legal requirements

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6. Who We Share Your Data With

We may share relevant data with:

• • Letting agents or landlords who have commissioned the service

• • Tenants, where necessary to fulfil our service

• • Trusted third-party software providers we use to manage reports securely

We never sell your data or use it for marketing purposes.

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7. How Long We Keep Your Data

We retain data for up to 6 years after the end of a tenancy or service, in line with legal and industry standards.

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8. How We Protect Your Data

We store your data on secure, password-protected systems and only allow access to authorised staff. Our software providers comply with relevant data protection laws.

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9. Your Rights

You have the right to:

• • Access a copy of your personal data

• • Correct inaccurate or incomplete data

• • Request deletion of your data (where appropriate)

• • Object to how your data is used

• • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details above.

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10. Contact Us

If you have any questions or concerns about your personal data, please contact us at:
📧 admin@lunarcerts.co.uk | 📞 020 3023 0880